Terms & Conditions
Welcome to Dem Sugar Creative Branding ("we," "our," or "us"). Our primary goal is to offer a seamless and enriching experience for our users and clients, while ensuring clarity, transparency, and trust in our operations. This Terms & Conditions document ("T&C") serves as a binding agreement between you, the user, and Dem Sugar Creative Branding, governing your access to and use of our website, located at www.demsugar.co, and any associated services, products, and content.
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with or cannot comply with the T&C, please do not use our website or services.
These terms are crucial not only to protect our rights but also to protect yours as a user or client. We encourage you to take the time to read this document thoroughly and to reach out to us with any questions or concerns you might have
Interpretations
The words of which the initial letter is capitalized in these Terms and Conditions have meanings defined under the following conditions. These definitions will have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of these Terms and Conditions:
-Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
- Account refers to a unique account created for you to access our website or services.
- Content represents any material, including but not limited to text, images, audio, and video, that is uploaded, shared, or made available through our website by us or our users.
- Country refers to: United Arab Emirates.
- Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Dem Sugar Creative Branding.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Goods denote any items offered for sale on our website.
- Service refers to the Website.
- Subscription Plans are the services or access to content that you pay for on a regular basis, either monthly or annually.
- Promotions encompass any offers, discounts, contests, sweepstakes, or other promotional activities.
- Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
- Website refers to Dem Sugar Creative Branding, accessible from www.demsugar.co.
- You signifies the individual accessing or using the Service, or the company, or any legal entity on behalf of which such individual is accessing or using the Service, as applicable.
By accessing or using the Service, you acknowledge that you have read these Terms and Conditions and agree to be bound by them. Your agreement with us includes these Terms and any additional terms that you agree to, as discussed in the complete Terms and Conditions.
Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority or if you do not agree with these Terms, you must not accept these Terms and may not use the Service.
By using the Service, you acknowledge and agree that the Company's collection, usage, and disclosure of this personal information is governed by our Privacy Policy.
Our Service may contain links to third-party websites or services that are not owned or controlled by Dem Sugar Creative Branding.
Dem Sugar Creative Branding has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Dem Sugar Creative Branding shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Accessing or using any third-party websites or services is at your own risk.
We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that the Company is not responsible or liable for any third-party content or features which may be accessed through the Service.
We reserve the right, in our sole discretion, to terminate or suspend your access to the Service, without prior notice, under certain circumstances, including but not limited to:
1. Breach of these Terms and Conditions.
2. A request by law enforcement or other government agencies.
3. Unexpected technical or security issues or problems.
4. Extended periods of inactivity on your account.
5. Engagement in fraudulent or illegal activities.
6. Non-payment of any fees owed by you in connection with the Service.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
General Provisions
Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or 100 USD if you haven't purchased anything through the Service.
Service Use
The Company and its affiliates will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Service or to your downloading of any material posted on it, or on any website linked to it.
Information and Services
To the fullest extent permitted by applicable law, in no event shall the Company, nor its directors, employees, agents, partners, suppliers, or content providers, be liable under contract, tort, strict liability, negligence, or any other legal or equitable theory with respect to the Service:
- For any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
- For any bugs, viruses, trojan horses, or the like (regardless of the source of origination).
- For any direct damages in excess of (in the aggregate) the greater of: (A) the fees paid to us for the particular services during the immediately previous three-month period or (B) 100 USD.
User Content
We shall have no liability related to the content of any such User Content, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. The Company disclaims all liability in respect to the misuse, loss, modification, or unavailability of any User Content.
Third-Party Services
The Company will not be liable for any loss or damage caused by the use or reliance on information or advice obtained through third-party sources, and the Company disclaims all liability in this regard.
General Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.
Third-Party Services and Content
The Company is not responsible for any third-party services and content (including data, information, products, or services) that may be mentioned on, or accessible from, the Service. The presence of such third-party services does not constitute an endorsement by the Company. The Company disclaims all responsibility for any harm resulting from your use of third-party services and content.
User Responsibility
You agree that your use of the Service is at your sole risk and acknowledge that the Service and anything contained therein, including, but not limited to, content, services, goods, or advertisements are provided "AS IS" and "AS AVAILABLE," and that the Company makes no warranty of any kind, express or implied, as to the Service, including, but not limited to, merchantability, non-infringement, title, or fitness for a particular purpose or use.
Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.
Legal Disputes
Any legal suit, action, or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the federal courts of the United Arab Emirates. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
International Users
The Service is controlled, operated, and administered by the Company from within the United Arab Emirates. If you access the Service from a location outside the United Arab Emirates, you are responsible for compliance with all local laws. You agree that you will not use the Company's content accessed through the Website in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
Initial Resolution:
If you have any dispute with us, you agree to contact us and attempt to resolve the dispute informally before pursuing other avenues.
Arbitration:
If you and Dem Sugar Creative Branding are unable to resolve a dispute through informal negotiations, either party may elect to have the dispute finally and exclusively resolved by binding arbitration. The arbitration will be conducted in the United Arab Emirates.
Exceptions:
Notwithstanding the above, the Company may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
No Class Actions:
You agree that any arbitration or court proceeding shall be limited to the dispute between us and you, individually. To the full extent permitted by law, no arbitration or legal proceeding will be joined with any other; there are no class arbitrations or class actions.
GDPR Compliance:
If you are a resident of the European Union (EU), Dem Sugar Creative Branding understands the importance of your rights under the General Data Protection Regulation (GDPR). We aim to ensure that our services are GDPR compliant and uphold the principles of data protection.
Data Rights:
As an EU resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided.
Data Transfer:
We may transfer, process, and store your information outside of your home country, including in the United Arab Emirates. By using our services and providing us with information, you consent to the transfer of information to the UAE and the use and disclosure of information about you as described in this Privacy Policy.
Complaints:
If you are an EU resident and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
US Regulations:
Dem Sugar Creative Branding commits to complying with all applicable federal, state, and local laws, regulations, and standards of the United States. This includes, but is not limited to, consumer protection laws, intellectual property laws, and e-commerce regulations.
Jurisdiction:
By using our Service, you acknowledge and agree that our Website is hosted in the United Arab Emirates. If you access the Service from the United States, you do so at your own risk and are responsible for compliance with all local laws of the United States.
Export Control:
You may not use, export, re-export, import, sell, or transfer the Service except as authorized by United States law, the laws of the jurisdiction in which you obtained the Service, and any other applicable laws and regulations. Specifically, but without limitation, the Service may not be exported or re-exported into any U.S. embargoed countries or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List.
Representation:
By using the Service, you represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Compliance with Australian Law:
Dem Sugar Creative Branding ensures that its services and operations align with the Australian Consumer Law and other relevant Australian regulations. We are committed to upholding the rights of our Australian users as stipulated by these laws.
Consumer Guarantees:
As an Australian consumer, you have a right to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also have a right to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Data Protection:
We adhere to the principles set out in the Australian Privacy Act 1988 (Cth) concerning the privacy of our Australian users. We are committed to ensuring the secure handling and storage of personal data and upholding the privacy rights of our users.
Online Purchases:
If you are purchasing goods or services from our Website while residing in Australia, you are entitled to certain protections under the Australian Consumer Law. This includes warranties and guarantees that cannot be excluded under the Australian Consumer Law.
Dispute Resolution:
Any disputes or claims arising out of or in connection with the Terms, the breach thereof, or any use of the Website will be governed by the laws of the state of New South Wales, Australia. Users agree to resolve any disputes in the jurisdiction of the courts of New South Wales.
Contact for Australian Users:
If you have any concerns or queries specifically related to your rights as an Australian user, please reach out to us through the provided contact channels. We are committed to addressing any concerns you may have promptly and efficiently.
Compliance with Canadian Law:
Dem Sugar Creative Branding ensures that its services and operations align with the Canadian Consumer Protection Act and other relevant Canadian regulations. We are dedicated to upholding the rights of our Canadian users as stipulated by these laws.
Data Protection:
We adhere to the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) concerning the privacy of our Canadian users. We are committed to ensuring the secure handling and storage of personal data and upholding the privacy rights of our users.
Online Purchases:
If you are purchasing goods or services from our Website while residing in Canada, you are entitled to certain protections under Canadian consumer protection laws. This includes warranties and guarantees that cannot be excluded under these laws.
Language:
In accordance with the Official Languages Act, we strive to provide our services in both English and French to accommodate our Canadian users. While the primary language of our website is English, we will make reasonable efforts to address inquiries in French when requested.
Dispute Resolution:
Any disputes or claims arising out of or in connection with the Terms, the breach thereof, or any use of the Website will be governed by the laws of the province of Ontario, Canada. Users agree to resolve any disputes in the jurisdiction of the courts of Ontario.
Contact for Canadian Users:If you have any concerns or queries specifically related to your rights as a Canadian user, please reach out to us through the provided contact channels. We are committed to addressing any concerns you may have promptly and efficiently.
Compliance with UK Law
Dem Sugar Creative Branding ensures that its services and operations are in compliance with the UK Consumer Rights Act 2015 and other relevant UK regulations. We are dedicated to upholding the rights of our UK users as stipulated by these laws.
Data Protection
We adhere to the principles set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to ensuring the secure handling and storage of personal data and upholding the privacy rights of our users.
Online Purchases
If you are purchasing goods or services from our Website while residing in the UK, you are entitled to certain protections under UK consumer protection laws. This includes rights related to faulty goods, services not rendered as described, and the right to a cooling-off period for certain online purchases.
Language
The primary language of our website is English, and all transactions, communications, and disputes will be conducted in English.
Dispute Resolution
Any disputes or claims arising out of or in connection with the Terms, the breach thereof, or any use of the Website will be governed by the laws of England and Wales. Users agree to resolve any disputes in the jurisdiction of the courts of England and Wales.
Contact for UK UsersIf you have any concerns or queries specifically related to your rights as a UK user, please reach out to us through the provided contact channels. We are committed to addressing any concerns you may have promptly and efficiently.
Compliance with UAE Law
Dem Sugar Creative Branding ensures that its services and operations are in compliance with the laws and regulations of the United Arab Emirates. We are dedicated to upholding the rights of our UAE users as stipulated by these laws.
Data Protection
While the UAE does not have a unified data protection law similar to the GDPR, we respect the privacy of our users and adhere to best practices in data collection, storage, and processing to ensure the confidentiality and security of user data.
Online Purchases
If you are purchasing goods or services from our Website while residing in the UAE, you are entitled to certain protections under UAE consumer protection laws. This includes rights related to product warranties, services rendered as described, and the authenticity of products.
Language
The primary language of our website is English. However, we recognize the diverse linguistic landscape of the UAE, and while all transactions, communications, and disputes will be conducted in English, we strive to provide support in Arabic wherever feasible.
Dispute Resolution
Any disputes or claims arising out of or in connection with the Terms, the breach thereof, or any use of the Website will be governed by the laws of the United Arab Emirates. Users agree to resolve any disputes in the jurisdiction of the courts of the UAE.
Local Representation
Dem Sugar Creative Branding operates in the UAE with due consideration to local customs, traditions, and business practices. We are committed to fostering positive relationships with our UAE user base and local stakeholders.
Contact for UAE UsersIf you have any concerns or queries specifically related to your rights as a UAE user, please reach out to us through the provided contact channels. We are committed to addressing any concerns you may have promptly and efficiently.
General Principle
If any provision of these Terms and Conditions is held to be unenforceable or invalid by a court, the invalidity or unenforceability of such provision will not affect the remaining provisions of these Terms and Conditions. Such remaining provisions shall remain in full force and effect.
Replacement of Invalid Terms
In the event that any provision of these Terms is found to be invalid or unenforceable, the parties hereby agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
InterpretationAny ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
No Waiver
Except as otherwise expressly provided in these Terms and Conditions, the failure to exercise or delay in exercising a right or remedy under these Terms and Conditions shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under these Terms and Conditions shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.
Written Waivers
Any waiver by the Company of a breach of any provision of these Terms and Conditions shall not be considered as a waiver of any subsequent breach of the same or any other provision of these Terms and Conditions.
Rights and RemediesThe rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law.
Updates & Modifications
The Company reserves the right, at its sole discretion, to modify, replace, or update these Terms and Conditions at any time. Such changes will be effective immediately upon posting to the Website.
Notification of Changes
Users will be informed of any changes to these Terms and Conditions via email and will receive a notification upon logging into their account. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Review PeriodIf any modification is unacceptable to you, your only recourse is to cease using the Service. If you continue to access or use the Service after the date on which the change comes into effect, your use of the Service indicates your agreement to be bound by the new Terms and Conditions.
General Inquiries
If you have any questions or concerns about these Terms and Conditions, or any issues related to the Service, please don't hesitate to contact us.
Communication Channels
You can reach out to Dem Sugar Creative Branding through the following means:
- Email: hello@demsugar.co
- Website Contact Page: demsugar.co/contact
- Phone: +971 56 243 8681
- WhatsappResponse Time
We aim to respond to all inquiries within 48 hours. However, response times may vary depending on the volume of inquiries and the nature of the request.
Feedback & SuggestionsWe value your feedback and suggestions. If you have ideas on how we can improve our Service or any other aspect of our operations, please share them with us.
Date of Last Revision: [01/01/2024]
By using our services, you agree to the above terms.
Thank you for choosing Dem Sugar Creative Branding!